Refund policy

Return, Refund & Exchange Policy – BMG Store

At BMG Store, we deal in unique and limited-edition items. Due to the nature of our products, we follow a strict policy regarding returns and refunds.

❌ No Returns / No Refunds

We do not accept return or refund requests once an order is placed and delivered.

Returns or refunds will NOT be provided for reasons including (but not limited to):

• Change of mind
• Color or design preference
• Delay in delivery
• Personal dissatisfaction
• Ordering by mistake

No refunds will be issued under any circumstances.

🔁 Exchange Policy (Wrong Size / Wrong Item / Manufacturing Defect)

We allow exchange only under the conditions mentioned below:

You can request an exchange within 7 days of delivery if:

• You received a wrong size
• You received a wrong product
• Product has a manufacturing defect

 

After verification exchange or replacement product will be delivered within (3-7) business days.

Conditions for Exchange

• Request must be raised through our official support ticket system
• Clear unboxing video is mandatory (without cuts)
• Product must be unused, unwashed, and with original tags & packaging
• Exchange is subject to stock availability
• If the same item is unavailable, store credit will be provided (no refund)

🛑 Damaged in Transit (Within 48 Hours)

If you receive a physically damaged item:

• Report within 48 hours of delivery
• Provide clear unboxing photos/videos
• After verification, replacement will be provided

Requests after 48 hours will not be accepted.

🚫 Important Notes

• Customers must select size carefully using size chart
• Exchange allowed only once per order
• Customer must ship the product back to our address (reverse pickup may not be available in some areas)
• Shipping charges for exchange may apply
• Products failing quality inspection will be rejected

By placing an order on BMG Store, you agree to this Return, Refund & Exchange Policy.